Marks and Spencer Grafton Street Members

07th July 2022

To:                   All members M&S Grafton Street

Re:                   Update on meeting with Management

Dear Member,

Please be advised that a meeting took place between Mr Steven Cummins, Store Manager M&S Grafton Street, Tommy Kavanagh, Human Resources Manager M&S, Sandra Rock, Mandate Trade Union Representative M&S Grafton Street, and the undersigned, on Friday 1st of July 2022.

The meeting was arranged to discuss issues that were raised at a general meeting held via Zoom on the 7th of June 2022, which was attended by many of you from within the Grafton Street store.

In advance of an overview of this meeting, which was positive, constructive, and collaborative in nature, please be reminded that the disciplinary and grievance procedures agreed with the company still stand, and in the first instance are designed for the resolution of issues at local level, and as such, should be the first port of call for members who believe such an issue exists. It should also be noted that the Store Forum is another platform for members to raise concerns, views, and suggestions with the company at local level.

The issues raised at the general meeting and the response from the company representatives at the in-store meeting were as follows.

  • Staffing – this was the single biggest area of concern for the members in the store, and in the intervening period between meetings, 14 contracts were either filled, or in the process of being filled, which should prove to be an alleviator of the pressures being felt. The company reps also pointed out that the absence figures in this store are higher than the target, and this also has knock on effect on the members that are in work.
  • Myhr app training – there is an 8 minute video which has been or will be rolled out to all staff in the store.
  • Induction training for new recruits – members outlined the pressures being felt when new recruits were thrown in at the deep end with a lack of proper induction. The company is moving towards a space where new recruits will receive a 3-day induction course, which will include a buddy system of in-store mentoring.
  • For the first floor, a bell has been ordered and the company are awaiting delivery.
  • In relation to the clothing in the catering unit, an upcoming sale should help to alleviate the quantity of the stock present, however a permanent relocation of this stock will prove troublesome. This area is inspected on a regular basis to ensure safety, and as always, if any member working in the store notices anything they feel is unsafe, they should raise it as a priority, through the usual channels.
  • The toilet situation, including broken/ missing seats will be reviewed and rectified asap.
  • In terms of the leaky roof, the company is putting wheels in motion with a view to upgrading the current roof, but given the potential cost of such an undertaking, it cannot be rectified overnight. Once again, if any member believes there is an imminent health and safety risk, they need to raise it with their Line Manager/ Duty Manager as a matter of priority.
  • All M&S policies are available on myhr and I would advise all members to familiarise themselves with these policies, and if you have any issues accessing these, please contact your Line Manager in the first instance.

If you have any queries or questions surrounding the above, please do not hesitate to contact the undersigned,

Yours fraternally

Ken Reilly
Industrial Officer Organiser
Dublin North Division


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